Professional Behavior Agreement

1.  I will be courteous to everyone at all times. I will smile and interact in a friendly and courteous manner with other employees and patrons.  I will say "Good Morning, Please and Thank You" to everyone, no matter what their position is relative to mine.

2.  I will share information with all library employees at the same time.  Hoarding information is not acceptable.

3.  I will give everyone the opportunity to give input and receive feedback on their ideas.  I will keep lines of communication open and encourage new ideas and creativity.

4.  I will not micromanage the jobs of others.  I will allow them to accomplish goals in their own way.

5.  My first goal will be communication so that everyone understands who makes decisions, how decisions are made, and what decisions they can make.

6.  Change is inevitable.  It is expected that I will learn and grow.  Flexibility and learning new things will be a priority.

7.  I will consciously make an effort to praise each one of my staff members at least once a week.

8.  Any disagreement with staff members will be addressed quickly, professionally and in a courteous manner.  Information will be provided as to why decisions were made.

9.  It is not acceptable to gossip about other staff members.   When I have a issue, I will not talk with other staff members about it.  I will openly discuss it with the person involved first, then, if it is still unresolved, I will discuss it with my supervisor.

10.  I will make the library my priority.  This includes how the library looks and how patrons feel while they are there.  Other library staff are my peers and I will not hesitate to lend a hand to others when needed.

Ideas were taken from workshop, "How Can I Help Them Get Along?  Conflict Resolution Skills and Strategies for Library Middle Managers",  Sponsored by the State Library and Archives of Florida with SWFLN, NEFLIN and SEFLIN.

return to Conflict Management page

return to professional development page