|
Printer Repair
Services Policy
In attempt to eliminate the risk of personal property being
mistaken for property purchased by the ACPS district, all printers sent in
for repair will be either stamped, engraved, or uniquely identified as
being school board property. ALL printers sent in to repair will be
inventoried by their serial numbers and it is expected that the equipment
can be found at the school location upon request by AIT department
personnel. Personal property will not be repaired under any circumstances
and should not be sent in as ACPS property.
Surplus Equipment - "Procedures
for Surplus of Technology Equipment" (PDF)
- By definition,
"printers" in the above document refers to laser printers
only. Schools are responsible to handle the disposal/surplusing of
inkjet printers in coordination with the Warehouse. They should not be
sent to Printer Repair.
Inkjet printers -
·
Inkjet printers are no longer
supported. Users should NOT send their inkjets in for
service. IT will provide driver support only.
·
All inkjet warranty claims are the
responsibility of the school/department. It is recommended that schools
register the warranty entitlement and maintain warranty records that must
be provided for a warranty claim to be initialized.
·
Here is the announcement -
Dear Media Staff and Sitetechs,
As you all know a wide variety of AV items (Cassette, CD, DVD players, VCR's,
Microphones and Others) including inkjet printers have become consumables and do
not have parts available in the market for us to provide
repair services. For inkjet printers we will continue to provide
software only support such as driver installation via our imaging
process. We will also provide AV repair services for some
items based on parts availability and cost. A complete list of
repairable items and changes to our inkjet printer services will be posted on
our AV and Printer services web site. The list will be reviewed
frequently and is subject to market availability of parts,
services and cost of repair. So please consult the web site
before sending items for repair.
Please contact me if you have any questions.
Sincerely,
Uma Shankar
Donated printers –
·
All donated printers will be sent to this
department first to ensure that they are a worthwhile investment of new
consumables (which likely are in need of replacement.)
·
No inkjet printers will be accepted as a
donation.
·
Prior approval will be made with the school
prior to ordering parts.
Generic consumables –
·
Generic ink cartridges for any brand ink jet
printer are not recommended for use in any printer purchased for district
use.
·
Unlike generic ink, generic toner cartridges
for laser printers will not damage the printer solely by their use, and are
recommended for use although some quality issues have been reported. For best
results, genuine cartridges are recommended.
Equipment Repair Forms –
·
All equipment sent to this department must
include a repair ticket from the BigWebDesk. No exceptions. Instructions
detailed here - http://www.sbac.edu/~printrp/BWDlink.htm
Laser printers –
·
All laser printers/laser multifunctional
devices should include a manufacture’s extended warranty to a total of
three years.
·
After warranty period, complete
support (includes part replacement within 50% of printer cost) will be
provided by Printer Repair at no cost to the source that funded the printer
purchase.
Printer Extended Warranties –
·
In regards to the extended warranty coverage
on printers, it must be stressed that the responsibility of warranty
registration rests with the schools who requested the feature. School
administrators, book keepers and tech coordinators should be familiar with
the warranty constraints of each peripheral that is purchased. If an
extended warranty was purchased and registration is necessary, it should be
completed in a timely fashion to ensure proper warranty coverage. Often, if
extended warranty registration is necessary, the documentation is included
in the peripheral’s box. In some instances, when warranties are not
registered in a timely manner, the coverage might be void. Prompt action
should be taken to ensure that all items are registered for warranty
coverage.
Vandalism/misuse –
·
Schools will be responsible for all repair
costs on equipment unless the malfunction is a result of normal hardware
failure.
PRINTER REPAIR
PROCEDURES
1. Observe
problem
2. Call help
desk – 955.7500x226
a. Provide
detailed description of problem, brand, model, location. HelpDesk staff
will provide assistance or enter a ticket for on site support personnel.
b. If on site technical support
personnel are unable to resolve the issue, a ticket will need to be entered
into the Printer Repair database by those persons.
3. Is the
equipment under warranty?
a. If
yes, please have purchase information available
4. Fill out on
line Equipment Repair Form
a. Be
specific (Avoid “doesn’t work”)
5. Place
Equipment in truck mail pickup area
a. School’s
responsibility to keep track of equipment
6. Equipment
will be returned repaired or you will be notified of a suggested action
Notes:
· Email
is the most efficient form of communication to Repair personnel
· Always
reference the repair form number.
|
