If you are having trouble logging into myPortal or your student Gmail and you need help -- please go to myPortal and click the buttons you see below!
If you would like phone support, please call the ACPS Technical Support Call Center at 352-955-7051 , Option 1.
If you close your laptop lid while it is still on, it will go to sleep.
When you open the lid back up, it will take you to a login screen that looks like this:
That means your laptop went to sleep.
Here's what to do -- find the checkout sheet that came with your laptop! Every laptop was issued with its printed checkout record.
It looks like this:
Your laptop's login password is highlighted on that paper. We've put a red box around it here just to point out the area to look for.
In this example the machine name and password are hidden in order to keep security for that device, but on your paper the password will be easy to see!