Instructional Technology Tech Support
Uma Shankar, Chief Officer- Technology/Information
Note: Email addresses are followed by @gm.sbac.edu.
Zone Techs support over 25,000 desktops, notebook computers, handheld devices, and printers throughout our district. All repair work and troubleshooting is done at an expert level and as quickly as possible. By making the Help Desk your first stop for support, we have streamlined our support system in every way. We have actively deployed remote desktop repair technology which enables technicians to repair most software issues without making a trip to your school or center. We are currently using desktop image technology which enables technicians to completely re-install PC or Mac operating systems and software in a matter of minutes. This is also done remotely. Zone techs have taken an active role in training school site techs through regular site tech meetings provided by Staff Development.
IT provides consulting and quotes for all desktop devices including software. We will provide new specifications for the latest technology in desktop computers, laptops, printers, handheld devices, software and all peripherals.
Technicians and Support Personnel
|Full Name||Title||Supported Sites|
|Juan Acosta||Data Communications Specialist||Camp Crystal, Sivia Center||Wylene Aubut||Supervisor II||All Centers||Carl Baker||Data Communications Manager||Food Service||Bob Blakeslee||Data Communications Specialist, Zone Tech||A.Q. Jones, High Springs Community, Oak View Middle, Westwood Middle||Matthew Bradley||Systems Support Technician||District Voice Communications||Steve Caldwell||Electronic Repair Technician||PC Repair: All Centers||Chris Clevenger||Systems Programmer III||Human Resources Applications Team||Veronica Cox||Data Communications Specialist, Zone Tech||Lake Forest Elementary, Horizon Center, Prairie View, Lanier Center, Rawlings Elementary, Regional Det/AHH, Williams Elementary||Jason Crawford||Electronic Repair Technician||Computer Repair: All Centers||Bret Cromwell||Data Communications Specialist, Zone Tech||Bishop Middle, Littlewood Elementary, Meadowbrook Elementary, Terwilliger Elementary||Paula Cummings||Programmer Analyst III||Business Services Applications Team||Robin Dubas||Systems Programmer III- Project Leader||Human Resources Applications Team||Daniel Eakins||Technology Support Coordinator||District Office, Help Desk||Stephen Elmore||Voice Communications Manager||All Centers||Michael Fender||Programmer Analyst III||All Centers||Chris Floyd||Data Communications Specialist, Zone Tech||Archer Elementary, Glen Springs Elementary, Metcalfe Elementary, Kanapaha Middle, Newberry Elementary, Newberry High||Jeannie Fox||System Support Analyst||All Centers||Jane Fudge||Programmer Analyst III||Human Resources Applications Team||Chris Johns||Data Communications Manager- Network Team||All Centers||Mark Judah||Data Communications Specialist, Zone Tech||Eastside High, Foster Elementary, Loften High, Norton Elementary||Rob Korn||Systems Analyst||Network: All Centers||Tommy Lado||Network Tech - Network Team||All Centers||Rita Landis||Supervisor II||Business Services Applications Team||Dina Mahoney||Data Communications Specialist, Zone Tech||Buchholz High, Ft. Clarke Middle, Hidden Oak Elementary||Leandro Medina Rodriguez||Data Communications Specialist, Zone Tech||Adult Education Center, Alachua Elementary, Irby Elementary, Mebane Middle, Santa Fe High||Andrea Garrido Menacho||Systems Programmer II||Facilities and Transportation Applications Team||Mia Murphy||Printing and Reproduction Technician||Teacher Production Lab All Centers||Carol Norris||Graphics Productions Specialist||All Centers: Teacher Production Lab||Jeff Pedro||Food Service Data Communications Manager||Food Service||Chauncy Freeman||Supervisor II||Wilbur Perry||Electronic Tech - Desktop Support Team||All Centers||Nirmal Raisz||Systems Programmer III||All Centers||Javier Rodriguez||Data Communications Specialist, Zone Tech||Fearnside Center, Lincoln Middle, Manning Center, Parker Elementary, Transportation/PDC||Pennie Spencer||Executive Assistant to the CIO||District Office||Shanna Rose||Electronic Tech - Desktop Support Team||All Centers||John Smith||Data Communications Specialist||District Office, Help Desk||David Stanley||Graphics Production Manager||All Centers: Teacher Production Lab||Kurt Thomas||Electronic Tech - Desktop Support Team||All Centers||Michael Vajay||Data Communications Specialist, Zone Tech||Chiles Elementary, Gainesville High, Idylwild Elementary, Talbot Elementary, Wiles Elementary||Kelly Wakeley||Systems Programmer II||Student Information||Wade Waltman||Systems Network Analyst||Network (WAN): All Centers||Kevin Wawrzaszek||Electronic Tech - Desktop Support Team||All Centers||Melissa Weslely||Program Support Specialist||Sivia Center||Phil Whelpton||Production Specialist||Video Production: All Centers||Leo Whitman||Systems Programmer III||District||Robert Wilson||Electronic Tech - Network Team||All Centers||Zachary Wood||Electronic Tech, Desktop Support Team- All Centers||All Centers Hawthorne High, Shell Elementary|