Instructional Technology Tech Support 

  •  Administration

    Uma Shankar, Director

    Note: Email addresses are followed by @gm.sbac.edu.

    Zone Techs support over 25,000 desktops, notebook computers, handheld devices, and printers throughout our district. All repair work and troubleshooting is done at an expert level and as quickly as possible. By making the Help Desk your first stop for support, we have streamlined our support system in every way. We have actively deployed remote desktop repair technology which enables technicians to repair most software issues without making a trip to your school or center. We are currently using desktop image technology which enables technicians to completely re-install PC or Mac operating systems and software in a matter of minutes. This is also done remotely. Zone techs have taken an active role in training school site techs through regular site tech meetings provided by Staff Development.

    IT provides consulting and quotes for all desktop devices including software. We will provide new specifications for the latest technology in desktop computers, laptops, printers, handheld devices, software and all peripherals.

Technicians and Support Personnel

Full Name Title Supported Sites
Juan Acosta Data Communications Specialist Camp Crystal, Sivia Center
Mollie Alberts Programmer Analyst III Business Services Applications Team
Wylene Aubut Supervisor II All Centers
Carl Baker Data Communications Manager Food Service
Bob Blakeslee Data Communications Specialist, Zone Tech A.Q. Jones, High Springs Community, Oak View Middle, Westwood Middle
Karen Bondurant Programmer Analyst III Business Services Applications Team
Eric Boyer Data Communications Specialist District Office, Help Desk
Matthew Bradley Systems Support Technician District Voice Communications
Steve Caldwell Electronic Repair Technician PC Repair: All Centers
Chris Clevenger Systems Programmer III Human Resources Applications Team
Veronica Cox Data Communications Specialist, Zone Tech Lake Forest Elementary, Horizon Center, Prairie View, Lanier Center, Regional Det/AHH, RawlingsElementary, Williams Elementary
Jason Crawford Electronic Repair Technician Computer/Printer Repair: All Centers
Bret Cromwell Data Communications Specialist, Zone Tech Fearnside Center, Littlewood Elementary, Meadowbrook Elementary, Wiles Elementary, Wiles Head Start, Terwilliger Elementary
Paula Cummings Programmer Analyst III Business Services Applications Team
Jeff Dissell Systems Programmer III- Project Leader Facilities and Transportation Applications
Robin Dubas Systems Programmer III- Project Leader Human Resources Applications Team
Daniel Eakins Technology Support Coordinator District Office, Help Desk
Chris Floyd Data Communications Specialist, Zone Tech Archer Elementary, Metcalfe Elementary, Kanapaha Middle, Newberry Elementary, Newberry High,
Nathan Foote Voice Communications Manager Voice Comm: All Centers
Jeannie Fox System Support Analyst All Centers
Chauncey Freeman Supervisor II Human Resources Applications Team
Jane Fudge Programmer Analyst III Human Resources Applications Team
Mark Judah Data Communications Specialist, Zone Tech Eastside High, Foster Elementary, Glen Springs Elementary, Loften High, Norton Elementary
Rob Korn Systems Analyst Network: All Centers
Rita Landis Supervisor II Business Services Applications Team
Dina Mahoney Data Communications Specialist, Zone Tech Buchholz High, Ft. Clarke Middle, Hidden Oak Elementary
Andrea Garrido Menacho Systems Programmer II Facilities and Transportation Applications Team
Jana Middleton Assistant to the Director Teacher Production Lab: All Centers
Glenn Molander Data Communications Manager Network: All Centers
Mia Murphy Printing and Reproduction Technician Teacher Production Lab All Centers
Jeff Pedro Food Service Data Communications Manager Food Service
Wilbur Perry Electronics Technician All Centers
Nirmal Raisz Data Communications Specialist All Centers
Javier Rodriguez Data Communications Specialist, Zone Tech Shell Elementary, Hawthorne High, Lincoln Middle, Manning Center, Transportation/PDC
Pennie Spencer Executive Assistant to the CIO District Office
David Stanley Graphics Production Manager All Centers: Teacher Production Lab
Michael Vajay Data Communications Specialist, Zone Tech Idylwild Elementary/Migrant, Mebane Middle, Santa Fe High, Talbot Elementary
Dan Venturini Systems Analyst Business Services Applications Team
Wade Waltman Systems Network Analyst Network (WAN): All Centers
Melissa Weslely Program Support Specialist Sivia Center
Phil Whelpton Production Specialist Video Production: All Centers
Leo Whitman Systems Programmer III District
Doug Wilson Data Communications Specialist Adult Education/Driver's Education Center, Alachua Elementary, Duval Early Learning Center, Glen Springs Elementary, Irby Elementary
Zachary Wood Electronics Technician All Centers
Dave Wooten Data Communications Specialist Chiles Elementary, Bishop Middle, JJ Finley Elementary, Gainesville High
Suzy Yanskey Graphics Productions Specialist All Centers: Teacher Production Lab