Instructional Technology Tech Support
Uma Shankar, Director
Note: Email addresses are followed by @gm.sbac.edu.
Zone Techs support over 25,000 desktops, notebook computers, handheld devices, and printers throughout our district. All repair work and troubleshooting is done at an expert level and as quickly as possible. By making the Help Desk your first stop for support, we have streamlined our support system in every way. We have actively deployed remote desktop repair technology which enables technicians to repair most software issues without making a trip to your school or center. We are currently using desktop image technology which enables technicians to completely re-install PC or Mac operating systems and software in a matter of minutes. This is also done remotely. Zone techs have taken an active role in training school site techs through regular site tech meetings provided by Staff Development.
IT provides consulting and quotes for all desktop devices including software. We will provide new specifications for the latest technology in desktop computers, laptops, printers, handheld devices, software and all peripherals.
Technicians and Support Personnel
|Full Name||Title||Supported Sites|
|Juan Acosta||Data Communications Specialist||Camp Crystal, Sivia Center||Mollie Alberts||Programmer Analyst III||Business Services Applications Team||Wylene Aubut||Supervisor II||All Centers||Carl Baker||Data Communications Manager||Food Service||Bob Blakeslee||Data Communications Specialist, Zone Tech||A.Q. Jones, High Springs Community, Oak View Middle, Westwood Middle||Karen Bondurant||Programmer Analyst III||Business Services Applications Team||Eric Boyer||Data Communications Specialist||District Office, Help Desk||Matthew Bradley||Systems Support Technician||District Voice Communications||Steve Caldwell||Electronic Repair Technician||PC Repair: All Centers||Chris Clevenger||Systems Programmer III||Human Resources Applications Team||Veronica Cox||Data Communications Specialist, Zone Tech||Lake Forest Elementary, Horizon Center, Prairie View, Lanier Center, Regional Det/AHH, RawlingsElementary, Williams Elementary||Jason Crawford||Electronic Repair Technician||Computer/Printer Repair: All Centers||Bret Cromwell||Data Communications Specialist, Zone Tech||Fearnside Center, Littlewood Elementary, Meadowbrook Elementary, Wiles Elementary, Wiles Head Start, Terwilliger Elementary||Paula Cummings||Programmer Analyst III||Business Services Applications Team||Jeff Dissell||Systems Programmer III- Project Leader||Facilities and Transportation Applications||Robin Dubas||Systems Programmer III- Project Leader||Human Resources Applications Team||Daniel Eakins||Technology Support Coordinator||District Office, Help Desk||Stephen Elmore||Network Tech - Voice Com Team||All Centers||Michael Fender||Programmer Analyst III||All Centers||Chris Floyd||Data Communications Specialist, Zone Tech||Archer Elementary, Metcalfe Elementary, Kanapaha Middle, Newberry Elementary, Newberry High,||Nathan Foote||Voice Communications Manager||Voice Comm: All Centers||Jeannie Fox||System Support Analyst||All Centers||Jane Fudge||Programmer Analyst III||Human Resources Applications Team||Mark Judah||Data Communications Specialist, Zone Tech||Eastside High, Foster Elementary, Glen Springs Elementary, Loften High, Norton Elementary||Rob Korn||Systems Analyst||Network: All Centers||Rita Landis||Supervisor II||Business Services Applications Team||Dina Mahoney||Data Communications Specialist, Zone Tech||Buchholz High, Ft. Clarke Middle, Hidden Oak Elementary||Leandro Medina Rodriguez||Electronic Tech - Desktop Support Team||All Centers||Andrea Garrido Menacho||Systems Programmer II||Facilities and Transportation Applications Team||Jana Middleton||Assistant to the Director||Teacher Production Lab: All Centers||Glenn Molander||Data Communications Manager||Network: All Centers||Mia Murphy||Printing and Reproduction Technician||Teacher Production Lab All Centers||Carol Norris||Graphics Productions Specialist||All Centers: Teacher Production Lab||Jeff Pedro||Food Service Data Communications Manager||Food Service||Chauncy Freeman||Supervisor II||Wilbur Perry||Desktop Support Team||All Centers||Nirmal Raisz||Systems Programmer III||All Centers||Javier Rodriguez||Data Communications Specialist, Zone Tech||Shell Elementary, Hawthorne High, Lincoln Middle, Manning Center, Transportation/PDC||Pennie Spencer||Executive Assistant to the CIO||District Office||David Stanley||Graphics Production Manager||All Centers: Teacher Production Lab||Kurt Thomas||Electronic Tech - Desktop Support Team||All Centers||Michael Vajay||Data Communications Specialist, Zone Tech||Idylwild Elementary, Mebane Middle, Santa Fe High, Talbot Elementary||Wade Waltman||Systems Network Analyst||Network (WAN): All Centers||Melissa Weslely||Program Support Specialist||Sivia Center||Phil Whelpton||Production Specialist||Video Production: All Centers||Leo Whitman||Systems Programmer III||District||Doug Wilson||Data Communications Specialist||Adult Education/Driver's Education Center, Alachua Elementary, Duval Early Learning Center, Glen Springs Elementary, Irby Elementary||Robert Wilson||Electronic Tech - Network Team||All Centers||Zachary Wood||Desktop Support Team||All Centers||Dave Wooten||Data Communications Specialist||Chiles Elementary, Bishop Middle, C B Parker Elementary, Gainesville High|