Instructional Technology Tech Support

  •  Administration

    Uma Shankar, Chief Officer- Technology/Information

    Note: Email addresses are followed by @gm.sbac.edu.

    Zone Techs support over 25,000 desktops, notebook computers, handheld devices, and printers throughout our district. All repair work and troubleshooting is done at an expert level and as quickly as possible. By making the Help Desk your first stop for support, we have streamlined our support system in every way. We have actively deployed remote desktop repair technology which enables technicians to repair most software issues without making a trip to your school or center. We are currently using desktop image technology which enables technicians to completely re-install PC or Mac operating systems and software in a matter of minutes. This is also done remotely. Zone techs have taken an active role in training school site techs through regular site tech meetings provided by Staff Development.

    IT provides consulting and quotes for all desktop devices including software. We will provide new specifications for the latest technology in desktop computers, laptops, printers, handheld devices, software and all peripherals.

Technicians and Support Personnel

Full Name Title Supported Sites
Juan Acosta Data Communications Specialist Zone- Sivia Center, JAMF- All Sites
Dawn Ankney Electronic Tech, Desktop Support Team- All Centers All Centers
Carl Baker Data Communications Manager Food Service
Kim Bauldree Graphics Productions Specialist All Centers: Teacher Production Lab
Matthew Bradley Data Communications Specialist, Zone Tech AQ Jones Center, Glen Springs Elementary, Kanapaha Middle, Loften High
Steve Caldwell Electronic Repair Technician PC Repair: All Centers
Douglas Cassels Electronic Tech - Network Team All Centers
Chris Clevenger Systems Programmer III Human Resources Applications Team
Veronica Cox Data Communications Specialist, Zone Tech Irby Elementary, Mebane Middle, Rawlings Elementary, Santa Fe High
Jason Crawford Electronic Repair Technician Computer Repair: All Centers
Bret Cromwell Data Communications Specialist, Zone Tech Chiles Elementary, Littlewood Elementary, Meadowbrook Elementary, Newberry High
Travis Cromwell Electronic Tech - Network Team All Centers
Craig Dozier Data Communications Specialist, Zone Tech Idylwild Elementary, Wiles Elementary
Stephen Elmore Voice Communications Manager All Centers
Chris Floyd Data Communications Specialist, Zone Tech Archer Elementary, Metcalfe Elementary, Newberry Elementary, Oak View Middle
Jeannie Fox Special Projects Leader Analyst All Centers
Chauncy Freeman Supervisor II, Information Resources
Jane Fudge Programmer Analyst III Human Resources Applications Team
Judi Hebert Data Communications Specialist, Zone Tech Alachua Elementary, Fort Clarke Middle, Parker Elementary, Wiles Elementary
Chris Johns Data Communications Manager- Network Team All Centers
Mark Judah Data Communications Specialist, Zone Tech Eastside High, Foster Elementary, Westwood Middle
Rob Korn Systems Analyst Network: All Centers
Thomas Lado Data Communications Specialist, Zone Tech Camp Crystal Lake, Hawthorne Middle/High, Lake Forest Elementary, Regional Juvenile Detention, Shell Elementary
Dina Mahoney Project Coordinator All Sites/High Springs Community
Leandro Medina Rodriguez Programmer Analyst III Business Services Applications Team
Henry Montgomery Electronic Tech, Desktop Support Team All Centers
Mia Murphy Front Desk Receptionist Sivia Center
Jeff Pedro Data Communications Manager Food Service
Nirmal Raisz Systems Programmer III All Centers
David Ray Electronic Tech - Desktop Support Team All Centers
Lewis Rhodes Supervisor II All Centers
Javier Rodriguez Systems Programmer I Business Services Applications Team
Shanna Rose Data Communications Specialist, Zone Tech Buchholz High, Hidden Oak, Lincoln Middle, Williams Elementary
David Stanley Graphics Production Manager All Centers: Teacher Production Lab
Kurt Thomas Data Communications Specialist District Office, Fearnside, Manning Center, Transportation, Help Desk
Ray Tyson \Electronic Tech, Desktop Support Team All Centers
Michael Vajay Data Communications Specialist, Zone Tech Gainesville High, Idylwild Elementary, Talbot Elementary, Terwilliger Elementary
Kelly Wakeley Systems Programmer II Student Information
Wade Waltman Systems Network Analyst Network (WAN): All Centers
Kevin Wawrzaszek Electronic Tech - Desktop Support Team Help Desk, District Office, Manning Center, Transportation,
Melissa Wesley Program Support Specialist Sivia Center
Phil Whelpton Production Specialist Video Production: All Centers
Leo Whitman Systems Programmer III District
Mister Williams Data Communications Specialist, Zone Tech Bishop Middle, Horizon Center, Norton Elementary, Sidney Lanier
Robert Wilson Electronic Tech - Network Team All Centers
Zachary Wood Electronic Tech, Desktop Support Team All Centers
Tyler Wright Electronic Tech - Network Team All Centers